High School Diploma (or equivalent) required.
Associate’s Degree preferred.
Licensure and Certification Requirements:
Basic Life Support (BLS) certification preferred.
Two years of similar experience preferred.
Knowledge of surgical terminology required.
This position requires someone who can develop cooperative bonds with surgeon’s offices to achieve maximum utilization of the Facility while accommodating skills and attention to detail so that through the scheduling process, utilizations of staff, equipment and available time are maximized. This person must also be able to utilize time to verify insurance on all patients scheduled for surgery. May be delegated additional responsibilities or special assignments by Business Office Manager.
Essential Job Functions:
- Monitors and maintains the daily and weekly surgery caseload.
- Accommodates all incoming calls with information on the availability of surgery times, equipment, anesthesia requirements, lab work order, etc.
- Provides copies of daily schedule to Pre-Op, Patient Registration, OR Manager, Anesthesia, Business Office, etc. by 2:00 p.m. the day prior to the scheduled date.
- Maintains reserved surgery time on a weekly/daily basis for those physicians who maximize their usage at the facility.
- Relays all necessary pre-op information to the appropriate people who must handle the patient’s lab work.
- Contacts primary insurance to verify coverage, acquire authorization numbers, and prepare patient’s cost estimate within 48 hours of scheduling and in all instances prior to surgery.
- Performs patient representative/receptionist responsibilities as required.
- Receives, screens and routes incoming calls in a professional manner by the third ring.
- Keeps Administrator and OR Manager informed of any changes in the surgery schedule.
- Seeks input from Administrator and OR Manager if procedure type or length is questionable.
- Seeks involvement in activities that promote professional growth and behavior. Promotes and assists employees in the same.
- Transfers patients by wheelchair which may include lifting and adjusting patients if necessary.
- Informs Administrator of applicable day-to-day situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job, and that other duties may be assigned by the supervisor at any time. Duties, responsibilities and activities may change at any time with or without notice, however Andover Surgery Center will strive to notify employees of changes to their job description within a timely manner, and will require an updated signature for any changes to job descriptions.
- Must be skilled in: preparing and maintaining records, writing reports, and responding to correspondence; typing at least 30 wpm; general administrative and clerical tasks; general computers and technology; project management; attention to detail; and critical thinking.
- Must be able to: demonstrate exceptional customer service skills; treat patients and patients’ family with respect and must not ignore, insult, argue, or offend anyone; and demonstrate appropriate and professional phone, electronic, and other communication etiquette.
- Must possess ability to: utilize exceptional organizational and time management skills to handle multiple and sometimes conflicting priorities and deadlines; be detail-oriented; work semi independently with minimal supervision; react calmly and effectively in difficult, stressful, and emergency situations; demonstrate good judgment, problem solving, and decision-making skills; and have cognitive ability in math, reading, and technology.
- Must possess excellent written and verbal communication skills to clearly relay and retain information to and from coworkers, doctors, patients, patients’ families, and the public in order to develop and maintain effective working relationships with patients, medical staff, and the community.
- All ASC employees must be able to: work in a team-oriented and collaborative environment; demonstrate commitment to service, organizational values, and professionalism by demonstrating appropriate conduct and demeanor; interpret, follow, and apply organizational policies, guidelines, and procedures; follow safety procedures, policies, regulations, and take precautions to establish a safe and orderly environment; work well under pressure with a sense of urgency; and maintain confidentiality and discretion to remain in accordance with HIPAA regulations.
This position operates in a temperature-controlled work environment. The employee generally works in a typical hospital or clinical setting. Work environment includes minimal risk of exposure to blood/bodily fluids and moderate exposure to infectious disease. This position does not include occupational risk of exposure to tuberculosis (Category 0). This position includes a moderate risk of exposure to Hepatitis B.
While performing the duties of this job, the employee is regularly required to talk and hear; frequently required to sit for long periods of time; occasionally required to stand for long periods of time; regularly required to use hands to handle, grasp, or feel objects, tools, and controls; regularly required to walk or use other means of mobility; occasionally required to reach with hands and arms above head and below waist; and regularly required to use push and pull motion. The employee must occasionally be able to lift or move up to 50 pounds using proper lifting techniques. The employee is required, with or without corrective lenses, to have visual acuity to perform activities such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection; operation of machines; investigating and assessing; determining accuracy, neatness, and thoroughness of work; and to make general observations.
Kansas Medical Center is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected factor under federal, state, or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or physical requirements of this position.